Refund Policy – PayU Gateway
1. General Policy
- All payments made through PayU Gateway are processed securely.
- Refunds are applicable only in cases of transaction failure, duplicate payment, or order cancellation as per our business rules.
- Refunds will be initiated only after verification of the transaction details.
2. Eligibility for Refund
- Failed Transactions: If payment is deducted but the order/service is not confirmed, the amount will be refunded.
- Duplicate Payments: If multiple payments are made for the same order, the extra amount will be refunded.
- Order Cancellation: Refunds for cancellations will follow the cancellation policy of our business.
3. Refund Process
- Refund requests must be submitted through our customer support email or contact form within 7 working days of the transaction.
- Once approved, refunds will be processed back to the original payment method used.
- Refunds may take 7–10 business days to reflect, depending on your bank or payment provider.
4. Non-Refundable Cases
- Payments made for successfully delivered products or services are non-refundable.
- Disputes regarding product or service quality must be addressed through our support team and are not covered under payment gateway refunds.
5. Contact Information
For refund-related queries, please contact our support team:
Email: support@healthrely.in
Phone: +91-9839690999
Refund approval is subject to verification of transaction details and compliance with applicable policies. HealthRely reserves the right to reject refund requests that do not meet eligibility criteria.